Please reach out if you have any questions about our products or services. We work 09:00 - 17:00 GMT Monday to Friday (with the exception of public holidays) and are usually able to respond to your query within 1 working day. We are not able to provide telephone support at this time, but if you email us with an enquiry it is possible to schedule a call with a member of our coaching team.
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Frequently Asked Questions
We’ve shared some of our most frequently asked questions to help you out.
What are your opening hours?
Our general opening hours are 10:00-18:00 CET (Central European Time.) This excludes bank holidays and seasonal holidays (for example the period between Christmas and New Year.) However, we are able to provide dating coaching services to our clients during evenings and weekends with the coaching team.
Can I speak to someone about coaching?
Yes you can speak to a member of our dating coaching team if you have an enquiry about how coaching could work for you. Please send an enquiry using the form above and then a member of our team will schedule your consultation. In order to do this we will need to take your phone number and we will also ask you to complete a coaching in-take form.
How long between booking and starting my sessions?
We will always offer you a timeslot within 7 days of booking. A member of our team will communicate with you via email to confirm your booking.
How do I know what time slots are available for coaching before booking?
Once you’ve purchased a coaching session a member of our team will be in touch the next working day to offer you potential session times. If you’d like to discuss general availability before booking then please use the contact form above.
Where can I receive dating advice?
We are not able to provide free dating advice services via email, however we do have a blog with lots of great advice in it. As part of our Confidence Club for Men and Women, we also have an online Coaching Forum where Hayley and her coaching team can answer your specific questions.
Do you offer discounts?
We are unable to offer discounts but can provide payment plans for coaching. We also have low cost coaching options like our Confidence Club that are a great way to access the benefits of coaching in a way that is affordable.